Cancellation Policy

To cancel a program or service, a request must be submitted a minimum of two weeks prior to the start of a registered program or service.
- Within the user's account, click Registrations
- Next to the registration times, click Request Cancellation
- Type the reason for the cancellation request in the field
- Click Submit (this does not automatically cancel the registration – it still requires processing by staff)
Cancellations received less than two weeks prior to the start of a program or service do not qualify for a credit.
A $25 processing fee will be incurred for all cancellations unless otherwise noted. The remaining balance will be in the form of a credit to the household account in which the original registration was made.
Credit requests may be given for medical reasons and must be accompanied by a physician's note to process the request. In the event a program is canceled due to low enrollment or inclement weather (only when a make-up is not available), a full refund will be given.
Cancellations due to low enrollment and other non-weather related reasons will be sent to participants via email.